General Terms

**Acceptance of Terms**

- By using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.

**Changes to Terms**

- We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our services after any modifications constitutes acceptance of the new Terms.

Client-Specific Agreements

. **Service Contracts**

- Each client engagement is governed by a specific contract ("Service Contract") that outlines the scope of work, deliverables, payment terms, confidentiality, and other relevant details.

- Clients must sign the Service Contract before we commence work. The terms in the Service Contract take precedence over these general Terms of Service.

**Custom Agreements**

- The Service Contract may include custom terms agreed upon with the client. These custom terms are specific to the client's project and override any conflicting terms in these general Terms of Service.

Our Services

**Service Description**

- We offer a range of virtual assistant services tailored to meet the unique needs of our clients. Detailed descriptions of our services are provided in individual Service Contracts.

**Service Availability**

- Our services are subject to availability. We reserve the right to refuse service to anyone for any reason at any time.

Responsibilities and Obligations

**Client Responsibilities**

- Clients are responsible for providing accurate and complete information necessary for the execution of the services.

- Clients must cooperate with us and provide any resources or access necessary to perform the services.

**Our Responsibilities**

- We commit to delivering services in accordance with the terms outlined in the Service Contract.

- We will maintain the confidentiality of all client information and use it solely for the purpose of providing the services.

Payment Terms

**Fees and Payment**

- Fees for our services are outlined in the Service Contract. Payment terms, including due dates and accepted payment methods, are specified in the Service Contract.

- Late payments may incur additional charges as outlined in the Service Contract.

**Refund Policy**

- Refund policies, if applicable, are detailed in the Service Contract. Generally, fees for completed work are non-refundable.

Confidentiality and Data Protection

**Confidentiality**

- We will treat all client information as confidential and use it only for the purposes of providing the services.

- Confidentiality obligations are further detailed in the Service Contract.

**Data Protection**

- We adhere to relevant data protection laws and regulations. Our Privacy Policy provides detailed information on how we collect, use, and protect personal data.

Liability

**Disclaimer of Warranties**

- Our services are provided "as is" without any warranties, express or implied. We do not guarantee that our services will be error-free or uninterrupted.

**Limitation of Liability**

- To the fullest extent permitted by law, Zaynah Bankston and Suite Spot Co shall not be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:

- The use or the inability to use the services;

- Unauthorized access to or alteration of your transmissions or data;

- Statements or conduct of any third party on the services;

- Any other matter relating to the services.

- Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the services in the preceding twelve months.

**Indemnity**

- You agree to indemnify and hold harmless Zaynah Bankston and Suite Spot Co, its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the services, your violation of these Terms, or your violation of any rights of another.

Termination

**Termination by Client**

- Clients may terminate the Service Contract as per the terms outlined in the contract. Notice of termination must be provided in writing.

**Termination by Us**

- We reserve the right to terminate any Service Contract or access to our services for breach of these Terms or any other reason at our discretion.

Governing Law

These Terms and any Service Contract shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

Dispute Resolution

**Arbitration**

- Any disputes arising from or relating to these Terms or the Service Contract shall be resolved through binding arbitration in New York, NY, in accordance with the rules of the American Arbitration Association.

**Legal Action**

- In cases where arbitration is not applicable, the parties consent to the exclusive jurisdiction of the state and federal courts located in New York, NY.

Contact Us

If you have any questions about these Terms or our services, please contact us at:

**Email:** support@suitespotco.com

**Effective Date:** 4/1/24